Refunds

Chocolate, Nuts, Coffee, Caramel, Taffy, and Gummies

Because most of our products are food products, we're unable to accept returns. If you're unhappy with your purchase, email us at info@derivedcreations.com and we will help troubleshoot.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, contact us at info@derivedcreations.com so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
While we are unable to refund food product orders, if there are any issues upon delivery

To troubleshoot your order, email us at info@derivedcreations.com and we'll get you taken care of.